Returns & refunds
Request a return or cancellation
Returns & cancellations — sign in to your account
Sign in using the email address you used at checkout and the verification code sent to your email. No password is required. Open your order, select the items concerned, and choose the available return or cancellation action. Complete and submit your request. You will receive an email confirming receipt of your request.
You can also exercise your statutory right to withdraw by sending a clear statement to support@storeofmav.com or using our contact form. Include your order number and identify the items concerned. A reason is not required for a statutory withdrawal. If you cannot use the account service, contact us by email. Your statutory right does not depend on our prior approval.
We will provide the correct return address and instructions for your order where a physical return is required. Submitting a request does not automatically stop production or shipment; we will review and handle it in accordance with your statutory rights.
Your right to withdraw
For standard, non-personalised products purchased by consumers in Finland and other EU countries, you have the right to withdraw from your purchase without giving a reason within 14 days of receiving the goods. If items from one order are delivered separately, the period starts when you receive the last item. You may also notify us before delivery.
Our launch garments use standard catalogue designs. Printing a standard design after you order does not by itself remove your right to withdraw.
To exercise your right to withdraw, send a clear statement to support@storeofmav.com or use our contact form. Include your order number and identify the items concerned. We will acknowledge your notice and provide the correct return address and instructions. You may use the model withdrawal form below, but using that form or obtaining our prior approval is not required.
Returning the goods
To arrange a return, contact Store of Mav at support@storeofmav.com with your order number and the items you wish to return. We will provide the correct return address and instructions for your order. The return destination may vary depending on where your order was fulfilled.
Send the goods back within 14 days after notifying us of your withdrawal.
Please use the return address we provide rather than assuming that the sender address on your parcel is the correct destination. You do not need our prior approval to exercise your statutory right to withdraw. This return-instructions process does not limit that right or the refund deadlines stated below.
You pay the direct return postage for a change-of-mind return, including when you selected a size that does not suit you. This does not apply where the item is faulty or we sent the wrong item. We cover the necessary return costs where required for a faulty or incorrect item.
You may inspect and try on the garment as you would in a shop. You may be responsible for a reduction in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning.
Refunds
We refund the payments required by law, including the least expensive standard outward delivery charge when you withdraw from the whole order. Any extra amount you paid for a more expensive delivery option is not refundable under the statutory withdrawal right.
We make the refund within 14 days after receiving your withdrawal notice. We may withhold it until we receive the goods or evidence that you have sent them back, whichever is earlier. We use the original payment method unless you expressly agree otherwise without additional cost to you.
Faulty, damaged or incorrect items
Contact support@storeofmav.com with your order number and a description of the problem. If possible, include clear photos of the affected item and the issue to help us investigate.
Store of Mav handles your complaint and coordinates with Printful where appropriate. You do not need to contact Printful yourself. Please wait for our instructions before sending a faulty, damaged or incorrect item anywhere. A physical return may not be necessary. If a return is needed, we will confirm the destination and arrange or cover the necessary return costs as required by law.
We will provide the remedy required by applicable consumer law at no cost to you. Any refund due to you is handled by Store of Mav; your statutory rights do not depend on Printful approving or refunding our supplier claim. Our production partner's internal claim deadlines do not limit your statutory rights. Ordinary wear and tear is not a product defect.
Customers outside the EU
Contact support@storeofmav.com for return instructions. These terms do not exclude or restrict mandatory consumer rights in your country.
Please use the return address we provide rather than assuming that the sender address on your parcel is the correct destination. You do not need our prior approval to exercise your statutory right to withdraw.
Model withdrawal form
Complete and send this form only if you wish to withdraw from your purchase.
To: Sami Koivistoinen, Varraspolku 7 D 4, 70820, Kuopio, Finland (if paper) / Store of Mav, support@storeofmav.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Goods / items:
Order number:
Ordered on / received on:
Consumer name(s):
Consumer address:
Consumer email:
Date:
